Add new users

Owned by EMS Accounts (Unlicensed)
Last updated: Sept 09, 2020
4 min read

Add district users

  1. Sign in to CatapultEMS.com using a District Safety Team account.

  2. From the District Dashboard, choose Manage District Users (top right side of page).

  3. Choose Add New User (green, top right).

  4. Fill in the user details (see “User details” below for instructions).

  5. Choose Save or Save & Send Confirmation.

Add site users

  1. Sign in to CatapultEMS.com using a Site or District Communications Team account.

  2. If you are on the Site Safety Team, skip to the next step. If you are on the District Safety Team, go to a specific site first. From the District Dashboard, choose View All Sites > site name.

  3. From the Site Dashboard, choose Manage Site Users (top right side of page).

  4. Choose Add New User (green, top right).

  5. Fill in the user details (see “User details” below for instructions).

  6. Choose Save or Save & Send Confirmation.

User details

First and last name (required)

Both fields are required.

Email / Username (required)

Required. Choose User exists? to check whether an email address is already in CatapultConnect. If you have one person working at multiple sites, have a District Safety Team member update their account. If you have one person working at multiple districts, contact support to update their account.

Mobile phone number

Optional. Add a number if it is a work device or you have their permission. If you leave the number blank, staff have an opportunity to enter their personal details when they sign in.

Role / Position

For example, “Teacher”, “Principal”, etc.

Password

Most organizations use Single Sign On with CatapultEMS. If you use the Sign in with Google/Microsoft buttons to sign in to CatapultEMS, your organization is using Single Sign On. In this case you can:

  1. Leave the password blank.

  2. Choose Use Active Directory/Google/Azure for authentication (bottom of page).

A few organizations (often with small IT departments) manage passwords in CatapultEMS separately. If your password to sign into CatapultEMS is different from your main work password, then your organization is managing passwords in CatapultEMS separately. In this case you can:

  1. Choose Generate Random Password or manually type in an initial password.

  2. Choose Require password change on next log in (bottom of page).

  3. Be sure to choose Save & Send Confirmation at the end, so the user receives their initial password.

Alternate phone number

Optional. Can be an office/classroom phone.

Alternate email

Optional.

Site

Only visible to District Safety Team accounts, since they work with multiple sites.

Choose Add Site to assign a user to a site. For staff who work at multiple sites (such as itinerant teachers) you can assign multiple sites. For district-level staff who need to access to the entire district, choose District Safety Team (at the bottom).

Choose the x next to a site name if you accidentally added someone to the wrong site. If a staff member is changing schools consider deactivating them rather than removing them from the old site. To deactivate someone:

  1. From the District Command Center, choose View All Sites

  2. Choose the old site

  3. Find the person

  4. Choose Deactivate for that person.

Why deactivate rather than remove? If you deactivate a person, they stay deactivated. If you edit a user and remove them from a site, there’s a chance they might come back. If your district runs nightly imports of staff, they might reappear at their old site assignment. This only happens if the old site’s HR/student information system was not updated before you updated CatapultEMS.

Communication preferences

You can receive communications by email, text, or voice (if available to your district).

  • Incident: Only Site and District Safety Teams can receive incident alerts. Typically email and text alerts are turned on for Site Safety Teams and turned off for District Safety Teams at large districts.

  • Caution Alert: Typically email and text for all users.

  • Action Alert: Multiple communication methods recommended (email, text, voice) to ensure delivery in less than ideal conditions (for example, if your email or phone system goes down during an emergency).

  • Anonymous report alerts: Users on the Report Response Team may have additional alerts to choose from such as Bullying, Concern for Self or Others, etc.

To receive notifications in the Catapult EMS app, you must have at least one other method selected (email, text or voice).

User role

Below is a summary of user roles. For a complete comparison, see https://catapultk12.atlassian.net/wiki/spaces/EPKB/pages/559906817.

  • Staff: Staff receive Caution and Action Alerts sent to the site. During an Action Alert, staff account for any students with them. Typically teachers appear in this tab.

  • Other Staff: “Other staff” have the same abilities as “staff” but the category offers a way to organize the list of people. Typically include custodians, cafeteria workers, teaching assistants.

  • Site Safety Team: Initiate Caution and Action Alerts and process any incident reports for the site. Only the Site Safety Team can mark students as absent during a Action Alert. The Site Safety Team can also manage site users and edit school settings. Typically include school administration, school resource officers, and secretaries.

  • District Safety Team: Has full access to the district. The District Safety Team can manage all users, district settings, and has full access to emergency features. Not prompted to account for students, but can if they go to their dashboard and choose Students. Typically include district administration, IT, and administrative assistants.

  • Substitute: Only the District Safety Team can add new substitutes. The Site Safety Team can activate existing substitutes for their site.

  • First Responder: Cannot sign in to CatapultConnect. Receives red/action alerts from a related product: CatapultEMS.

User settings

  • Use Active Directory/Google/Azure for authentication: See Passwords above.

  • Require password change on next log in: See Passwords above.

  • View Only: Only District Safety Team users can be view-only. Useful for district-level users who need to see users and reports, but not make changes.

Site/district confirmation email

If you choose Save & Send Confirmation (bottom of page), CatapultEMS lets you customize the confirmation email.

The message can include special words surrounded by triple dollar signs (“$$$”). For example, $$$FIRSTNAME$$$ becomes “John” in a confirmation sent to a user with the first name of John. The special words are:

  • $$$FIRSTNAME$$$

  • $$$LASTNAME$$$

  • $$$EMAIL$$$

  • $$$PASSWORD$$$ (Only works if you just manually set the password in CatapultEMS. See the Password section, above.)

Choose Send to deliver the confirmation.