/
Add new users

Add new users

Owned by EMS Accounts (Unlicensed)
Last updated: Sept 04, 2020
3 min read

Add district users

  1. Sign in using a District Communications Team account.

  2. From the District Dashboard, choose Manage District Users (top right side of page).

  3. Choose Add New User (green, top right).

  4. Fill in the user details (see “User details” below for instructions).

  5. Choose Save.

Add site users

  1. Sign in using a Site or District Communications Team account.

  2. If you are on the Site Communications Team, skip to the next step. If you are on the District Communication Team, go to a specific site first. From the District Dashboard, choose View All Sites > site name.

  3. From the Site Dashboard, choose Manage Site Users (top right side of page).

  4. Choose Add New User (green, top right).

  5. Fill in the user details (see “User details” below for instructions).

  6. Choose Save.

User details

First and last name (required)

Both fields are required.

Email / Username (required)

Required. Choose User exists? to check whether an email address is already in CatapultConnect. If you have one person working at multiple sites, have a District Communications Team member update their account. If you have one person working at multiple districts, contact support to update their account.

Mobile phone number

Optional. Add a number if it is a work device or you have their permission. If you leave the number blank, staff have an opportunity to enter their personal details when they sign in.

Role / Position

For example, “Teacher”, “Principal”, etc.

Password

Most organizations use Single Sign On with CatapultConnect. If you use the Sign in with Google/Microsoft buttons to sign in to CatapultConnect, your organization is using Single Sign On. In this case you can:

  1. Leave the password blank.

  2. Choose Use Active Directory/Google/Azure for authentication (bottom of page).

A few organizations (often with small IT departments) manage passwords in CatapultConnect separately. If your password to sign into CatapultConnect is different from your main work password, then your organization is managing passwords in CatapultConnect separately. In this case you can:

  1. Choose Generate Random Password or manually type in an initial password.

  2. Choose Require password change on next log in (bottom of page).

  3. Be sure to choose Save and Send at the end, so the user receives their initial password. Save and Send not implemented as of July 2020. Manually send user an email instead.

Alternate phone number

Optional. Can be an office/classroom phone.

Alternate email

Optional.

Site

Only visible to District Communication Team accounts, since they work with multiple sites.

Choose Add Site to assign a user to a site. For staff who work at multiple sites (such as itinerant teachers) you can assign multiple sites. For district-level staff who need to communicate with the entire district, choose District Communication Team (at the bottom).

Choose the x next to a site name if you accidentally added someone to the wrong site. If a staff member is changing schools consider deactivating them rather than removing them from the old site. To deactivate someone:

  1. From the District Dashboard, choose View All Sites

  2. Choose the old site

  3. Find the person

  4. Choose Deactivate for that person.

Why deactivate rather than remove? If you deactivate a person, they stay deactivated. If you edit a user and remove them from a site, there’s a chance they might come back. If your district runs nightly imports of staff, they might reappear at their old site assignment. This only happens if the old site’s HR/student information system was not updated before you updated CatapultConnect.

Preferred language

Affects which language they receive messages in. If the preferred language is “Español,” they receive all typed messages in Spanish. Only recorded messages come through without automatic translation.

Preferred communication method

Not currently being used. (Staff receive all methods of communication.)

User role

  • Staff: Can communicate with the contacts of their assigned students. Receive all messages sent to site staff.

  • Other Staff: Cannot sign in to CatapultConnect. Receive messages sent to site staff.

  • Site Safety Team: Can communicate with all contacts for the site/school. Receive all messages sent to site staff.

  • District Communication Team: Can communicate with contacts for the entire district. Receive all messages sent to district staff.

  • Substitute: Only District Communication Team members add new create substitutes.

  • First Responder: Cannot sign in to CatapultConnect. Receives action alerts from a related product: CatapultEMS.

User settings

  • Use Active Directory/Google/Azure for authentication: See Passwords above.

  • Require password change on next log in: See Passwords above.

  • View Only: Only District Communication Team users can be view-only. Useful for district-level users who need to see users and messages, but not make changes.