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Opt-out list

Opt-out list

Owned by EMS Accounts (Unlicensed)
Jul 28, 2020
2 min read

At the end of every voice call, email, and text, CatapultConnect includes a choice for recipients to opt-out of future messages. The Opt-Out List shows every email address and phone number that opted out of messages for your district.

The opt-out list can be useful for troubleshoot why a particular contact did not receive your message.

Opt outs are district-wide. A recipient cannot opt-out of a specific school or staff member.

How to get there

District or Site Communication Team

  1. Sign in with a District or Site Communication Team account.

  2. From your dashboard, choose View Opt-Out List.

Staff/Teacher

Staff do not have an option on their dashboard to view the opt-out list, but can see a link to the same list during message creation, step 2. Confirm this is correct when staff sign-ins start working again.

Opt-in link

The top of the page includes a link to “Opt Back In.” Feel free to share this link on your district or school website.

Search

You can search for a specific email address or phone number. For phone numbers, type digits only (“5555555555” not “555-555-5555”).

List

The list is sorted alphabetically by email address. Notice that recipients may opt out of a particular communication method (such as voice), rather than opting out of all methods of communication.